Privacy Policy

Effective Date: January 2026

This Privacy Policy describes how Shaw Design Company LLC, a Michigan limited liability company, doing business as “The Shaw Design Company” (“Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information in connection with our website, digital platforms, and our graphic design and related services, including branding and identity, design and strategy, digital print and marketing, web design and e-commerce, digital product design and production, and loyalty and membership systems design and implementation (collectively, the “Services”).

By accessing our website, communicating with us, or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We may collect the following categories of information:

  • Contact Information: Name, company name, email address, phone number, mailing address, and similar identifiers.
  • Business and Project Information: Information about your business, brand, design needs, project requirements, content you provide for design, and related communications.
  • Account and Access Information: Credentials and other identifiers used to access any client portals, project management tools, or membership/loyalty systems we operate for you.
  • Usage and Technical Information: IP address, browser type, device identifiers, pages visited, referring/exit pages, date/time stamps, and other analytics data collected via cookies and similar technologies.
  • Payment and Billing Information: Billing address, transaction details, and limited payment-related information (note: payment card data is typically processed by our third-party payment processors and not stored by us, except for the last four digits and card type where necessary for records).
  • Communications: Emails, messages, feedback, testimonials, and other communications with us.

How We Use Information

We use the information we collect for purposes including:

  • Providing, operating, and maintaining the Services.
  • Communicating with you about proposals, projects, deliverables, timelines, and support.
  • Creating, managing, and securing client accounts, portals, and loyalty or membership systems.
  • Customizing, designing, and delivering branding, digital, web, and marketing assets and experiences.
  • Processing payments and managing invoices, billing, and collections.
  • Analyzing usage of our website and Services, improving performance, and developing new offerings.
  • Sending administrative and informational messages, such as updates to policies or service changes.
  • Complying with legal obligations and enforcing our agreements, including protection against fraud, misuse, or security threats.

To the extent required by applicable law (such as in the European Economic Area or the United Kingdom), we process personal information based on one or more of the following legal bases:

  • Your consent.
  • Performance of a contract with you or to take steps at your request prior to entering into a contract.
  • Compliance with legal obligations.
  • Our legitimate interests, such as providing and improving the Services, securing our systems, and operating our business.

How We Share Information

We may share personal information in the following circumstances:

  • Service Providers: With trusted vendors and service providers who perform services on our behalf, such as hosting, payment processing, analytics, email service providers, and project management or collaboration tools.
  • Business Partners and Subcontractors: With partners, contractors, or subcontractors assisting with design, development, production, printing, or implementation of our Services, subject to appropriate confidentiality obligations.
  • Legal and Compliance: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of the Company, our clients, or others.
  • Business Transfers: In connection with any merger, acquisition, financing, sale of assets, or similar business transaction, where personal information may be transferred as part of the transaction.
  • With Your Consent: When you direct us to share information or otherwise give your consent.

We do not sell your personal information for monetary consideration. If we engage in activities that constitute a “sale” or “sharing” of personal information under applicable privacy laws, we will provide you with any required notices and choices.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, web beacons, and similar technologies to collect Usage and Technical Information, enhance user experience, remember preferences, and analyze how our website and Services are used. You may be able to control cookies through your browser settings. If you disable cookies, some features of our website or Services may not function properly.

Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or reporting obligations, to resolve disputes, and to enforce our agreements. The specific retention period may vary depending on the type of information and the context in which it was collected.

International Transfers

Our business is based in the United States. If you access our website or use our Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions that may not provide the same level of data protection as your home country. Where required, we will implement appropriate safeguards for such transfers.

Your Choices and Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information, such as:

  • Accessing or requesting a copy of your personal information.
  • Requesting correction or updating of inaccurate or incomplete information.
  • Requesting deletion of your personal information, subject to legal and contractual restrictions.
  • Objecting to or restricting certain processing activities.
  • Withdrawing consent where processing is based on consent.

To exercise these rights, please contact us using the information provided below. We may need to verify your identity before fulfilling your request.

Our website or communications may contain links to third-party websites, services, or platforms (including, but not limited to, payment processors, social media platforms, printing partners, and ecommerce tools). We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies.

Children’s Privacy

Our Services are not intended for, and we do not knowingly collect personal information from, children under the age of 13 (or other age as required by applicable law). If we become aware that we have collected personal information from a child in violation of applicable law, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Your continued use of our website or Services after any changes become effective indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

Shaw Design Company LLC